FAQ's

When will my bin be cleaned?
On the day of your refuse collection.

So can I take in my bins on bin day?
By all means bring your bins in from the boundary, but if you could leave them where we can see them and we will relocate them for you afterwards.

Can I put rubbish in the bin after it has been emptied, but before you clean it?
We would ask that you do not put any rubbish in the bin before we clean it.

What happens if my clean falls in a Bank Holiday week? 
As you know the refuse is normally collected by the council a day later. We will call a day later.

When is payment due?
Payment is due as soon as the first clean has taken place. Please use the envelope provided to send a cheque.

How many cleans will I receive a year?
Your bin will be cleaned every 4 weeks so you will receive 13 cleans per annum.

Why does my bin need cleaning?
Because over time your bins will collect dirt and residues which emit offensive smells and harbour harmful germs.

Who will clean my bin?
One of our highly trained, environmentally conscious operators.

What happens to my bin once it's been cleaned?
After cleaning, your wheeled bins will be relocated to its specified location.

How will I know that my bin's been cleaned?
It will smell fresh, look clean and  it will have been replaced to your specified location.

How do I pay?
You can pay by Internet Banking, Cheque or Cash.

Do I need to be there while my bin is being cleaned?
No you don't just make sure your bin is left somewhere that we can see it.

What happens if the council have not emptied my bin?
Please contact us so we can ammend your customer record.

How do I know how many times my bin has been cleaned?
We keep detailed computerised records of  the amount of cleans used , if you have a query at any time please email or call us and we will be only to glad to give you that information.

I've come home and my bin hasn't been cleaned?
Of course we will always endeavour to clean your bin on the day stated. However, if for any reason the bin has not been emptied, you have placed more rubbish in the bin or the bin was not available that does make our job a little difficult. Please Contact Us and we will discuss other arrangements with you.