FAQ’s

FAQ’s about our Wheelie Bin Cleaning

When will my bin be cleaned?

Whilst we endeavour to clean all bins the same day they are emptied (our operators will often work until dusk), occasional unexpected delays may result in your bin being cleaned the following day - please leave your bins available for cleaning for 24 hours, and contact us immediately if you are concerned that your bin has not been cleaned..

So can I take in my bins on bin day?

By all means bring your bins in from the boundary, but if you could leave them where we can see them we will clean them and we will relocate them for you afterwards. If we are unable to locate your bin when visiting your property (if you have taken it into a rear garden or garage for example) you will still be charged for the visit!

Can I put rubbish in the bin after it has been emptied, but before you clean it?

We would ask that you do not put any rubbish in the bin before we clean it. If your bin has been re-filled with rubbish we will not be able to clean it but you will still be charged!

What happens if my clean falls in a Bank Holiday week?

 As you know the refuse is normally collected by the council a day later. We will call a day later.

When is payment due?

Payment is due prior to your first wheelie bin cleaning taking place. Future payments need to be paid within 14 days of receiving your bill. Please note, all our regular bin cleaning services are continual unless cancelled, and we may continue cleaning your bins as per the agreed schedule unless you inform us that you wish to cancel our services - to avoid unwanted cleans and charges please ensure you cancel your service.

How do I pay?

You can pay by Internet Banking, Online or over the Phone by Debit or Credit card. Alternatively, you can call us on (Local Rate) 0845 296 0074 to set up a Direct Debit.

How many cleans will I receive a year?

Your bin(s) can be cleaned either every 2 weeks or every 4 weeks, and you can purchase either 6 cleans or 12 cleans for each bin - depending on how many cleans you purchase and how frequently you want your bin cleaned, your bin may be cleaned as many as 24 times per year (so every time it is emptied). We do close down for 4 weeks over the Christmas period, but as there are 13x 4-weekly months in the year, you'll still receive 12 or 24 cleans.

Why does my bin need cleaning?

Because over time your bins will collect dirt and residues which emit offensive smells and harbour harmful germs.

Who will clean my bin?

One of our highly trained, environmentally conscious operators.

What happens to my bin once it’s been cleaned?

After cleaning, your wheeled bins will be relocated to its specified location.

How will I know that my bin’s been cleaned?

It will smell fresh, look clean and it will have been replaced to your specified location.

Do I need to be there while my bin is being cleaned?

No you don’t just make sure your bin is left somewhere that we can see it.

What happens if the council have not emptied my bin?

Please contact us so we can amend your customer record - in the event your council has not emptied your bin due to their own mistake you will not be charged. If you fail to put your bin out to be emptied, or the council do not empty the bin due to 'contamination' and you do not cancel the scheduled clean within 24 hours you will be charged for the visit.

How do I know how many times my bin has been cleaned?

We keep detailed computerised records of the amount of cleans used , if you have a query at any time please email or call us and we will be only to glad to give you that information.

I’ve come home and my bin hasn’t been cleaned?

Of course we will always endeavour to clean your bin on the day stated. However, if for any reason the bin has not been emptied, you have placed more rubbish in the bin or the bin was not available that does make our job a little difficult. Additionally, whilst our staff pride themselves on their customer service they are only human, and with as many as 12,000 bins being cleaned a month they do occasionally make a mistake. Please Contact Us within 48 hours of when your bin was scheduled to be cleaned so we may investigate and look to resolve the issue - after 48 hours its almost impossible for us to investigate or clarify the issue and may be unable to offer a viable resolution.

What happens during Christmas/New Year?

We do close down for 4 weeks over the Christmas period, but as there are 13x 4-weekly months in the year, you'll still receive 12 or 24 cleans. If your bin(s) are cleaned every 4 weeks there will be an 8 week gap between cleans; if cleaned every 2 weeks there will be a 6 week gap between cleans.

When does my contract end?

Our wheelie bin cleaning services are ongoing and do not automatically end when your cleaning credits run out - once your credits have run out we will contact you, giving you ample notice to renew or cancel the service. If you do not cancel the service we may continue to clean, and charge accordingly. Should you wish to cancel your service once any existing credits have been used you can do so without notice, just contact our office and we will update our records.

Can I put out a different bin for cleaning?

Unfortunately not - each bin is scheduled to be cleaned under its own contract. If you would like to adjust your schedule or arrange a one off please contact the office.